Appointments changes
Important changes to our appointment system
From 06/02/2025 there’s a new way to contact the practice.
In addition to ringing us or coming to the practice, you will also be able contact the practice for assistance via a new online form on our found here: Online Contact Form
The form which is easy to access and complete can be used for the following:
• to request an appointment
• to make an admin request (for example test results, repeat prescriptions or a fit (sick) note).
You will be guided through a series of questions about your symptoms or help needed, which once submitted will be reviewed by dedicated members of the practice who will respond in a timely manner.
Forms will be reviewed throughout the day, if the doctor feels it is necessary to contact you as a priority this will be the same day.
If you have submitted a form please be aware we will be contacting you. If we phone please do try to answer our call when as this will save our team needing to make repeated call backs and will help our system run more efficiently.
If you are unable to use or access the online form then please contact the practice in the usual way and we will complete the request for you, which will be added to the triage list to be reviewed by a trained member of the practice team.
About Us
Great Barr Medical Centre was first established in 1948.
From then the centre has gone from strength to strength in the treatment of its patients. We moved into our current purpose built, state of the art building in 2016.
Our Vision:
- We aim to provide the best possible outcomes for our patients in a safe and welcoming environment. Our Doctors and staff are approachable, respectful and patient-centred.
- We aim to be at the forefront of modern general practice, offering a wide range of services and facilities.
- We aim to use technology smartly to improve the efficiency and effectiveness of our administration, patient contact and clinical activity.
- We will continue to invest in our staff, diversifying and developing our skills and knowledge base to ensure that we have a highly skilled, resilient, and adaptable work force to meet the needs of our patients and communities.
- We will seek to collaborate and work in partnership to strengthen community links and respond to local, regional and national initiatives
Our Values:
Accountability
We ensure we take responsibility for our actions, and are open and transparent to the people who use our service.
Fairness
We are consistent in the way we deal with people, both patients and staff.
Through acting with courtesy, consideration and compassion, we appreciate each person as an individual.
Professionalism
We strive to achieve a high level of medical care for our patients and we are responsive to medical needs, both for the individual and for the community as a whole.
We maintain our professional learning and follow guidelines where appropriate to do so.
Our success is built upon the personal and professional achievement of everyone who works at Great Barr Medical Centre.
Innovation
We constantly review the service we provide and improve it when and where possible.
We use all available resources, including technology, to provide the best service we can.
We nurture innovation, lead on learning and development and embrace emerging technologies.
Care
We will put our patients at the heart of all that we do.
We respect and value everyone for their contribution, we engage with the community and local resources where possible.
We celebrate people’s differences and provide equality of opportunity for all, without discrimination.
We cover Great Barr, Pheasey, Sutton Coldfield, King Standing, Walsall, Perry Barr and surrounding areas in Birmingham. We are located next to the Asda in Queslett and are close to Scott arms.
