Feedback & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, in the case that we fall below your expectations, please follow the advice below.

Complaints

Complaints may be received in writing and must be marked for the attention of the complaints manager. 

Alternatively, click here to complete the Complaint Form online.

Please note, the complaint will be considered closed if the Complaints Manager attempts to contact you at least 3 times in 5 working days, with no response. 

If patients don’t wish to complain direct to the practice then their route in the first instance should be NHS England. If patients are not happy with their response from NHS England then the next step is to contact the Ombudsman. Please see contact details below.

NHS England

Email – england.contactus@nhs.net type in the Subject tab “for the attention of the complaints team”

( Helpline 0300 311 2233 – Customer Care Centre)

Ombudsman

Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

(Helpline: 0345 015 4033)

Website www.ombudsman.org.uk

NHS Choices for complaints to other NHS organisations

Website www.nhs.uk/nhsengland/complaints